Patient Billing Resolution Specialist

Medical University of South Carolina; Charleston (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Medical University of South Carolina is seeking an Employee in the Revenue Cycle to serve as a liaison between departments and patient accounting staff to resolve billing issues. The role emphasizes collaboration, accuracy, and timely resolution using Epic and other systems.

You will handle refunds, charge corrections, credit/debit memos, and payment reversals, manage assigned work queues, and support customer service with on-site patient counseling as needed. 40 hours weekly.

Qualifications

• Liaise between departments and patient accounting to resolve billing issues.
• Handle refunds, charge corrections, memos, and reversals in Epic.
• Maintain accuracy and meet department metrics; identify improvement opportunities.
• Assist with escalated patient accounts and on-site counseling as needed.

Responsibilities

• Serve as primary contact for MUSC departments on billing matters.
• Process requests in work queues for risk management and MyChart.
• Monitor accuracy and drive process improvements.
• Support customer service and on-site patient counseling.
• Carry out special projects as needed.
• Other duties as assigned.

Skills

Interdepartmental communication

Epic system experience

Billing issue resolution

Customer service

Education

High School Diploma or Equivalent

Tools

Epic EHR

Microsoft Office

Job description

The Medical University of South Carolina is seeking an Employee in the Revenue Cycle to serve as a liaison between departments and patient accounting staff to resolve billing issues. The role emphasizes collaboration, accuracy, and timely resolution using Epic and other systems.

You will handle refunds, charge corrections, credit/debit memos, and payment reversals, manage assigned work queues, and support customer service with on-site patient counseling as needed. 40 hours weekly.