Customer Service Resolution Specialist

Medical University of South Carolina; Charleston (SC); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

The Medical University of South Carolina is seeking an Employee in the Revenue Cycle to serve as a liaison between departments and patient accounting staff to resolve billing issues. The role emphasizes collaboration, accuracy, and timely resolution using Epic and other systems.

You will handle refunds, charge corrections, credit/debit memos, and payment reversals, manage assigned work queues, and support customer service with on-site patient counseling as needed. 40 hours weekly.

Qualifications

• Liaise between departments and patient accounting to resolve billing issues.
• Handle refunds, charge corrections, memos, and reversals in Epic.
• Maintain accuracy and meet department metrics; identify improvement opportunities.
• Assist with escalated patient accounts and on-site counseling as needed.

Responsabilités

• Serve as primary contact for MUSC departments on billing matters.
• Process requests in work queues for risk management and MyChart.
• Monitor accuracy and drive process improvements.
• Support customer service and on-site patient counseling.
• Carry out special projects as needed.
• Other duties as assigned.

Connaissances

Interdepartmental communication

Epic system experience

Billing issue resolution

Customer service

Formation

High School Diploma or Equivalent

Outils

Epic EHR

Microsoft Office

Description du poste

Job Description Summary

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.

Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.

Assists with on-site patient counseling and supports customer service as business needs dictate

Special projects as needed

Other duties as assigned

Job Description

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
• Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
• Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
• Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
• Assists with on-site patient counseling and supports customer service as business needs dictate
• Special projects as needed
• Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004513 MCP - Revenue Cycle

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees