Patient Billing Representative

Renoortho; Reno (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Discounted orthopedic care at ROC

Paid time off and holiday pay

Extended sick leave

401(k) plan contributions with no-m at

Job summary

Reno Orthopedic Center invites a dedicated Patient Billing Representative to join our onsite team at the Reno location. You will communicate with patients and insurance companies to gather status updates, resolve billing issues, and support payment workflows using our EMR system.

You will handle inbound calls in the call center, assist patients, and ensure accuracy in balances and claims. A high school diploma is required, with at least one year of customer service experience and strong

Qualifications

• One year of customer service experience.
• Clear, professional communication with patients and external entities.
• Ability to deescalate tense conversations and resolve issues.
• Careful review of work to ensure accuracy.

Responsibilities

• Communicate with patients and insurance companies to obtain status updates and resolve billing issues.
• Use an EMR system to identify tasks and appeals needing attention.
• Answer inbound calls in the call center and assist patients with billing concerns.

Skills

Customer service

Communication

De-escalation

Attention to detail

Education

High School Diploma/GED

Tools

EMR System

Job description

Reno Orthopedic Center wants you to join the team as a Patient Billing Representative! We are seeking an enthusiastic and dedicated team member to communicate with patients and insurance companies on claim status for billing or payment at our main location - 555 N. Arlington Ave.

Please Note: This is an onsite position not remote.

Who are we?

AtReno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success— we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate— for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on‑site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward‑thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

The role involves communicating with patients and insurance companies to gather status updates, appeal claims, resolve outstanding patient balances, and obtain information related to billing or payment. The position requires using an electronic medical records system to identify tasks and appeals that need attention. Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you.

A Day in the Life

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment;
• Use an electronic medical records system to determine the tasks/appeals needing review;
• Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

Certifications/Education

• High School Diploma/GED;

Experience

• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Deescalating tense or sensitive conversations with customers/clients/etc.;
• Reviewing work and checking for errors to ensure accuracy.

AtReno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritizework-life balanceby fostering a supportive, team‑oriented environment where workloads are managed realistically, schedules are respected, and personal well‑being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth atReno Orthopedic Center.