Patient Billing Representative

Reno Orthopedic Center; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan contributions with no 401k

Paid time off and holidays

Extended sick leave

EAP, disability and life insurance

Onsite coffee shop

Job summary

Reno Orthopedic Center is hiring a Patient Billing Representative to join our team at our main Reno location. The role focuses on communicating with patients and insurance companies on claim status, resolving balances, and assisting with billing inquiries.

You will use an electronic medical records system to identify tasks and appeals, and handle inbound calls to support patients with billing issues. The position is onsite at 555 N. Arlington Ave.

Qualifications

• One year of customer service experience is preferred.
• Ability to de-escalate tense conversations and maintain accuracy.
• Experience communicating with patients and insurance entities is a plus.

Responsibilities

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding balances and obtain information regarding billing or payment.
• Use an electronic medical records system to determine tasks/appeals needing review.
• Answer inbound calls in the call center to assist patients and resolve billing issues.

Skills

Customer service

Communication

De-escalation

Phone handling

Teamwork

Education

High School Diploma/GED

Job description

Reno Orthopedic Center wants you to join the team as a Patient Billing Representative! We are seeking an enthusiastic and dedicated team member to communicate with patients and insurance companies on claim status for billing or payment at our main location - 555 N. Arlington Ave.

Please Note: This is an onsite position not remote.

What would you do in this role?

The role involves communicating with patients and insurance companies to gather status updates, appeal claims, resolve outstanding patient balances, and obtain information related to billing or payment. The position requires using an electronic medical records system to identify tasks and appeals that need attention. Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you.

A Day in the Life

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment;
• Use an electronic medical records system to determine the tasks/appeals needing review;
• Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

Certifications/Education

• High School Diploma/GED;

Experience

• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Deescalating tense or sensitive conversations with customers/clients/etc.;
• Reviewing work and checking for errors to ensure accuracy.

Benefits

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)