Patient Billing & Insurance Specialist

Renoortho; Reno, Northern (NV, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO, holidays

401(k) plan

Life insurance

Health and fitness program

Onsite coffee shop

Job summary

Reno Orthopedic Center (ROC) seeks a Patient Financial Advisor to help patients navigate the financial aspects of their care. You will verify coverage, check eligibility, explain benefits, and set up feasible payment arrangements at our main Reno location.

The role emphasizes patient support, coordination with insurance providers, and accurate recordkeeping to ensure clear understanding of financial responsibilities.

Qualifications

• High School Diploma/GED.
• One year of experience performing customer service duties.
• Effective communication with employees, partners and customers.
• Proficiency with computer systems and Microsoft Office.
• Ability to deescalate tense conversations and ensure accuracy.

Responsibilities

• Monitor and collect patients’ financial responsibilities for procedures/services, set up and monitor payment plans.
• Verify insurance eligibility via portals and telephone; document deductible and coinsurance data.
• Conduct insurance benefits review to clarify patient monetary responsibility.
• Maintain detailed, accurate, and timely documentation in patient charts.
• Assist physicians and staff with billing procedures and account inquiries.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Tools

Verification portals

Job description

Reno Orthopedic Center (ROC) seeks a Patient Financial Advisor to help patients navigate the financial aspects of their care. You will verify coverage, check eligibility, explain benefits, and set up feasible payment arrangements at our main Reno location.

The role emphasizes patient support, coordination with insurance providers, and accurate recordkeeping to ensure clear understanding of financial responsibilities.