Patient Billing & Financial Services Specialist

Avita Health System; Crestline (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Avita Health System in Crestline, OH is seeking a Patient Services Representative to join the Patient Financial Services Department. You will help maximize timely collections, review insurance coverage, explain programs, and assist patients with financial clearance and related questions.

The role emphasizes compassionate customer service, HIPAA compliance, and strong communication. Experience in medical billing and familiarity with EPIC are preferred; AA/AS degree in healthcare administration is

Qualifications

• Minimum of two years of experience in medical billing and follow-up and/or patient collections.
• Knowledge of managed care payer rules and patient collection laws.
• Basic medical terminology to read and interpret clinical documentation.
• Excellent oral and written communication skills.
• Regulatory compliance knowledge including HIPAA and Medicare rules.

Responsibilities

• Ensure maximum and timely collection of health system receivables from those who can pay.
• Identify insurance or program coverage for which patients qualify.
• Provide financial education and conduct patient meetings and outbound calls.
• Serve as primary information source to patients and resolve issues via Customer Service line.

Skills

Oral and written communication

Time management

Customer service

Conflict negotiation

Computer skills

Education

Associate’s degree in healthcare administration

AAHAM certification (preferred)

EPIC experience (preferred)

Tools

Hospital billing software

Microsoft Office

Job description

Avita Health System in Crestline, OH is seeking a Patient Services Representative to join the Patient Financial Services Department. You will help maximize timely collections, review insurance coverage, explain programs, and assist patients with financial clearance and related questions.

The role emphasizes compassionate customer service, HIPAA compliance, and strong communication. Experience in medical billing and familiarity with EPIC are preferred; AA/AS degree in healthcare administration is