Patient Service Representative

Avita Health System

Crestline (OH)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Avita Health System in Crestline, OH is seeking a Patient Services Representative to join the Patient Financial Services Department. You will help maximize timely collections, review insurance coverage, explain programs, and assist patients with financial clearance and related questions.

The role emphasizes compassionate customer service, HIPAA compliance, and strong communication. Experience in medical billing and familiarity with EPIC are preferred; AA/AS degree in healthcare administration is

Qualifications

Minimum of two years of experience in medical billing and follow-up and/or patient collections.
Knowledge of managed care payer rules and patient collection laws.
Basic medical terminology to read and interpret clinical documentation.
Excellent oral and written communication skills.
Regulatory compliance knowledge including HIPAA and Medicare rules.

Responsibilities

Ensure maximum and timely collection of health system receivables from those who can pay.
Identify insurance or program coverage for which patients qualify.
Provide financial education and conduct patient meetings and outbound calls.
Serve as primary information source to patients and resolve issues via Customer Service line.

Skills

Oral and written communication

Time management

Customer service

Conflict negotiation

Computer skills

Education

Associate’s degree in healthcare administration

AAHAM certification (preferred)

EPIC experience (preferred)

Tools

Hospital billing software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 5 - Admin Support Crestline, OH, US

Join Our Team at Avita Health System – Avita Health System - Crestline

Avita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, we’ve tripled in size, now employing over 2,300 team members and more than 200 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us.

We’re currently seeking a dedicatedPatient Services Representativeto join our Patient Financial Services Departmentat our Crestlinelocation.

Position Overview

Ensures maximum and timely collection of health system receivable from those who have the ability to pay and/or by identifying insurance or program coverage for which patients or families qualify. This is accomplished through insurance and program benefit exploration, financial education, patient meetings and outbound telephone contacts and discussions, financial clearance, and patient responsibility collection. Assists those with limited resources in identifying and applying for assistance programs. Serves as a primary source of information to patients and a resource for issue resolution through the Customer Service line and the main point of contact for all patients post-service.

Qualifications

Required:

Minimum of two years of experience in medical billing and follow-up and/or patient collections.
Knowledge and understanding of managed care payer rules and patient collection laws.
Basic medical terminology skills necessary to read and interpret various clinical documentation, including having a basic understanding of procedure and diagnosis coding convention.
Excellent oral and written communication skills.
Excellent conflict management and negotiation skills.
Mature, compassionate, customer-focused attitude and professional demeanor while dealing with patients, families, other external customers and vendors, coworkers, and other internal customers.
Strong computer skills, including but not limited to hospital billing software, Microsoft Office applications.
Excellent organization and time management skills, and the ability to effectively establish priorities.
Fully knowledgeable of and conducts all activities in accordance with regulatory compliance requirements, including but not limited to HIPAA rules and regulations, Medicare Secondary Payer Screening requirements, and billing and coding compliance rules and regulations.

Preferred Qualifications:

AAHAM or HFMA certification or active pursuit of certification.
Experience and knowledge working in an electronic medical record system, with EPIC experience preferred.
Associate’s degree in healthcare administration.

Why Join the Avita Health System Team?

At Avita, we’re committed to creating a supportive, inclusive, and empowering environment where every team member plays a vital role in delivering exceptional care to our communities. Whether you're on the front lines or behind the scenes, your work matters here.

What You Can Expect at Avita: