Patient Billing & Financial Experience Specialist

Whitman Hospital and Medical Clinics; Town of Colfax (WI); On-site; USD 44,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

PTO accrual

Job summary

Whitman Hospital and Medical Clinics is seeking a Patient Financial Services Representative to handle patient billing inquiries, educate patients on financial responsibilities, and assist with payment arrangements. This role supports both hospital and clinic services within a CAH environment, emphasizing accurate billing and compassionate service.

Key duties include managing AR, reviewing self-pay queues, and coordinating with payers.

Qualifications

• Customer service expeience in a healthcare setting preferred
• Strong computer skills for data entry and Microsoft Office
• Experience with hospital billing workflows is a plus

Responsibilities

• Serve as a primary point of contact for patient billing inquiries
• Educate patients on financial responsibilities and payment options
• Assist patients with payment arrangements and charity care processes
• Monitor and follow up on Self-Pay Work Queues and denials related to COB/eligibility

Skills

Excellent customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Epic

Job description

Whitman Hospital and Medical Clinics is seeking a Patient Financial Services Representative to handle patient billing inquiries, educate patients on financial responsibilities, and assist with payment arrangements. This role supports both hospital and clinic services within a CAH environment, emphasizing accurate billing and compassionate service.

Key duties include managing AR, reviewing self-pay queues, and coordinating with payers.