Patient Billing & Financial Counseling Specialist

PCRMC Medical Group, Inc. d/b/a Phelps Health Medical Group; Rolla (MO); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

PCRMC Medical Group, Inc. d/b/a Phelps Health Medical Group is seeking an SBO Billing Specialist to deliver customer service and financial counseling to patients with past due balances. You will handle inbound inquiries, contact guarantors, and guide patients through payment options and plans for Hospital and Physician services.

Responsibilities include explaining coverage details, assessing financial assistance options, and maintaining HIPAA compliance while reconciling related banking accounts.

Qualifikationen

• High school diploma or equivalent required; healthcare billing training preferred.
• Medical billing experience preferred; proficiency in Microsoft Office.
• Ability to handle patient inquiries and explain insurance concepts clearly.
• Experience with billing software and electronic data submission preferred.

Aufgaben

• Provide primary customer service for patient questions on patient responsibilities such as coinsurance, copays, and deductibles.
• Call guarantors regarding past due balances and process payments using secured devices; offer payment plans.
• Explain insurance coverage and payment information for Hospital and Physician services.
• Screen guarantors for financial assistance and process applications.
• Follow HIPAA guidelines when handling patient information; route non-billing issues appropriately.
• Reconcile business banking and credit card accounts.

Kenntnisse

Customer service

Financial counseling

Communication

HIPAA compliance

Ausbildung

High school diploma

Healthcare billing training

Tools

Billing software

Electronic data submission

Microsoft Office

Jobbeschreibung

PCRMC Medical Group, Inc. d/b/a Phelps Health Medical Group is seeking an SBO Billing Specialist to deliver customer service and financial counseling to patients with past due balances. You will handle inbound inquiries, contact guarantors, and guide patients through payment options and plans for Hospital and Physician services.

Responsibilities include explaining coverage details, assessing financial assistance options, and maintaining HIPAA compliance while reconciling related banking accounts.