Remote Medical Billing Counselor - Patient Financial Support

Floridaortho; Tallahassee (FL); Sur place; USD 46 414 099 - 62 609 164; Plein temps

Avantages offerts par ce poste

Drug-free workplace

Pre-employment drug screening

Résumé du poste

Orthopaedic Solutions Management seeks a Financial Counselor to manage timely follow-up and resolution of unpaid patient balances. The role handles self-pay accounts, analyzes patient responsibility, verifies insurance, and establishes payment arrangements while processing payments.

The position requires strong customer service skills, knowledge of CPT/ICD-10, and 5+ years in medical billing, with a focus on accurate, compliant billing and patient communications.

Qualifications

• High School Diploma or GED is required.
• Minimum of 5 years of prior medical billing experience or equivalent.
• Working knowledge of CPT and ICD-10 coding is required.
• Demonstrated understanding of Explanation of Benefits (EOBs) and reimbursement practices.

Responsabilités

• Respond to a high volume of incoming patient calls related to self-pay statements, billing inquiries, and payment concerns.
• Initiate outbound collection calls to patients on an ongoing basis in a professional and customer-focused manner.
• Review and monitor assigned accounts and collection reports to ensure timely follow-up and resolution.
• Analyze self-pay balances to determine patient financial responsibility, including deductibles, coinsurance, and contractual discounts.
• Establish and monitor payment arrangements and provide timely follow-up on agreed payment plans.
• Process patient payments accurately and in accordance with company procedures.
• Research accounts deemed potentially non-collectible and prepare them for referral to collection agencies as appropriate.
• Ensure all available payment resources have been researched and exhausted prior to escalation.
• Identify billing issues requiring further review and communicate findings to appropriate billing staff through documented patient cases.
• Handle billing loop calls and respond to inquiries from patients, physician offices, and insurance companies.
• Resolve patient billing problems while maintaining excellent customer service and preserving patient relationships.
• Address patient concerns in a calm, courteous, and professional manner, escalating to Quality Department as needed.
• Meet established productivity metrics and KPIs.
• Maintain compliance with HIPAA and all company policies.
• Perform reports, projects, and other duties as assigned.

Connaissances

Customer service

Attention to detail

Verbal and written communication

Independent work

Multitasking

Formation

High School Diploma or GED

5 years medical billing experience

CPT and ICD-10 coding knowledge

Description du poste

Orthopaedic Solutions Management seeks a Financial Counselor to manage timely follow-up and resolution of unpaid patient balances. The role handles self-pay accounts, analyzes patient responsibility, verifies insurance, and establishes payment arrangements while processing payments.

The position requires strong customer service skills, knowledge of CPT/ICD-10, and 5+ years in medical billing, with a focus on accurate, compliant billing and patient communications.