Patient Billing & Collections Specialist

Pinehurst Resort; Pinehurst (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Pinehurst Resort is seeking a Patient Account Specialist to manage and maintain patient accounts as assigned by the Accounts Receivable Manager. The role involves resolving unpaid claims, insurance discrepancies, and patient balances through timely follow-up, with the goal of maximizing reimbursement and correct insurance payments.

Responsibilities include processing payments, identifying coding errors, assisting patients, communicating about overdue balances, and following up with denials or

Qualifications

• 1–3 years of medical billing experience preferred.
• Experience working with the public in fast-paced environments.
• Strong knowledge of insurance and managed care plans.

Responsibilities

• Process patient payments, refunds, and account adjustments.
• Identify and correct medical coding errors, data-entry mistakes, underpayments, and overpayments.
• Assist patients with billing inquiries, insurance questions, and account discrepancies.
• Communicate with patients via phone, email, or written correspondence regarding overdue balances and collections notifications.
• Ensure accurate insurance payments, follow up on denied or incorrect claims, and resolve payer inaccuracies.
• Perform billing and collection duties to support the Accounts Receivable team.
• Counsel patients on insurance and billing matters, including pre-certification assistance.

Skills

Verbal and written communication

Analytical and problem-solving

Time management

Detail-oriented

Customer service

Education

Associate degree

Tools

Blue E accounts

Job description

Pinehurst Resort is seeking a Patient Account Specialist to manage and maintain patient accounts as assigned by the Accounts Receivable Manager. The role involves resolving unpaid claims, insurance discrepancies, and patient balances through timely follow-up, with the goal of maximizing reimbursement and correct insurance payments.

Responsibilities include processing payments, identifying coding errors, assisting patients, communicating about overdue balances, and following up with denials or