Patient Billing & Accounts Specialist

Scrmc; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Account Specialist to support the Billing Business Office. In this role you will focus on self-pay account follow-up, posting payments, adjustments, and refunds, with an emphasis on accurate account management and timely processing to ensure a positive patient experience.

You will research and resolve discrepancies, handle returned mail, maintain detailed documentation, coordinate with internal departments to resolve issues, and uphold

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Proficient with basic computer systems and billing software.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Handle self-pay account follow-up and patient inquiries.
• Post payments, adjustments, and refunds accurately.
• Maintain documentation of account activity and balance verifications.
• Research and resolve account discrepancies; coordinate with departments.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Computer skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in related field preferred

Job description

South Central Regional Medical Center is seeking a Patient Account Specialist to support the Billing Business Office. In this role you will focus on self-pay account follow-up, posting payments, adjustments, and refunds, with an emphasis on accurate account management and timely processing to ensure a positive patient experience.

You will research and resolve discrepancies, handle returned mail, maintain detailed documentation, coordinate with internal departments to resolve issues, and uphold