Patient Billing & Collections Specialist

Cone Health Medical Group; Greensboro (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Cone Health Medical Group is seeking a Customer Service Representative to respond to patient inquiries, manage account status, and facilitate timely payments within the revenue cycle. The role emphasizes accuracy, HIPAA compliance, and effective communication with patients across billing-related matters.

Responsibilities include handling calls, documenting interactions, advising on payment options, and notifying management of issues that could impact cash flow.

Qualifications

• 1 year of experience in customer service or collections.
• HS diploma or equivalent required.

Responsibilities

• Answer patient calls promptly and provide account information.
• Collect payments and explain payment options.
• Document interactions and maintain accurate records.
• Ensure HIPAA compliance during interactions.
• Notify manager of potential issues affecting cash flow.

Skills

Patient communication

Phone support

Revenue cycle

HIPAA compliance

Data accuracy

Education

High School Diploma or Equivalent

Job description

Cone Health Medical Group is seeking a Customer Service Representative to respond to patient inquiries, manage account status, and facilitate timely payments within the revenue cycle. The role emphasizes accuracy, HIPAA compliance, and effective communication with patients across billing-related matters.

Responsibilities include handling calls, documenting interactions, advising on payment options, and notifying management of issues that could impact cash flow.