Medical Collections Specialist – Claims & Denials

Confluent Health; Kentucky; On-site; USD 26,000 - 29,000; Full time

Job summary

Confluent Health, LLC is seeking a detail-oriented medical billing professional to manage and collect on patient and payer balances. The role emphasizes accuracy, confidentiality, and strong communication with patients and providers.

Responsibilities include following up on claims, reviewing EOBs, and preparing required paperwork to ensure timely reimbursement while supporting a high-quality customer service culture.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 5 years medical billing experience.
• Proficient with Windows-based technologies.
• Discreet handling of confidential information and privacy.
• Experience in a medical office setting is preferred.

Responsibilities

• Monitor outstanding account balances and determine next steps in collection processes.
• Follow up on claims and denials to maximize reimbursement.
• Review accounts receivable activity and contact patients or payors as needed.
• Prepare insurance claim forms and collection letters.
• Review EOBs and navigate portals to submit adjudicated claims.

Skills

Problem solving

Attention to detail

Interpersonal skills

Communication skills

Time management

Teamwork

Calm under pressure

Education

High school diploma or GED

Tools

Windows OS

Job description

Confluent Health, LLC is seeking a detail-oriented medical billing professional to manage and collect on patient and payer balances. The role emphasizes accuracy, confidentiality, and strong communication with patients and providers.

Responsibilities include following up on claims, reviewing EOBs, and preparing required paperwork to ensure timely reimbursement while supporting a high-quality customer service culture.