Patient Billing & Care Support Specialist

Duke University Health System; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke University Health System is seeking a skilled PRMO Billing Specialist to support the Patient Revenue Management Organization. You will handle inbound inquiries, analyze billing discrepancies, and coordinate with payors and patients to resolve issues.

The role requires attention to detail, strong communication, and experience with DUHS billing systems; the team emphasizes accuracy and patient-centered service in a fast-paced environment.

Qualifications

• Two-year college degree preferred.
• Minimum three years direct customer service or call center experience in a healthcare setting.
• Background in medical billing, claims processing, or related fields preferred.
• Experience with DUHS billing systems is highly valued.

Responsibilities

• Answer inbound inquiries about patient accounts and billing.
• Review EOBs, statements, eligibility, and payor information to resolve issues.
• Document notes and actions in PCS and related databases.
• Communicate professionally with patients, physicians, insurers, and internal teams.

Skills

Analytical skills

Problem solving

Organizational skills

MS Word

MS Excel

Interpersonal skills

Teamwork

Flexible scheduling

Bi-lingual preferred

DUHS billing knowledge

Education

Two-year college degree preferred

Tools

Maestro Care

OnBase

Passport

BlueE

Job description

Duke University Health System is seeking a skilled PRMO Billing Specialist to support the Patient Revenue Management Organization. You will handle inbound inquiries, analyze billing discrepancies, and coordinate with payors and patients to resolve issues.

The role requires attention to detail, strong communication, and experience with DUHS billing systems; the team emphasizes accuracy and patient-centered service in a fast-paced environment.