Patient Billing & Care Advocate (Onsite)

Ensemble Health Partners; United States; Sur place; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Retirement plan

Time off

Tuition reimbursement

Professional development

Résumé du poste

Ensemble Health Partners is seeking an onsite Customer Service Representative to assist patients with billing questions, explain insurance coverage, and discuss financial responsibilities in a respectful, clear manner.

Responsibilities include collecting payments, setting up payment plans when needed, and coordinating with internal teams to resolve accounts while maintaining accuracy and patient confidentiality.

Qualifications

• High school diploma or GED required.
• Customer service experience required; healthcare or call center experience preferred.
• CRCR certification within 9 months of hire.

Responsabilités

• Assist patients with billing inquiries and explain charges, coverage, and out-of-pocket costs.
• Clarify benefits and address processing concerns clearly and professionally.
• Process payments and arrange payment plans with empathy and problem-solving.

Connaissances

Verbal communication

Active listening

Empathy

Problem solving

Attention to detail

Time management

Formation

High school diploma or GED

Outils

CRM systems

Description du poste

Ensemble Health Partners is seeking an onsite Customer Service Representative to assist patients with billing questions, explain insurance coverage, and discuss financial responsibilities in a respectful, clear manner.

Responsibilities include collecting payments, setting up payment plans when needed, and coordinating with internal teams to resolve accounts while maintaining accuracy and patient confidentiality.