Patient Billing Call Center

Triarqhealth; Royal Oak (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Triarqhealth is seeking a patient billing representative in Royal Oak, MI to respond to patient inquiries about financial responsibilities and balances due. You will collect payments by phone and post payments to patient accounts in accordance with practice policies.

The role requires interpreting how claims were adjudicated and explaining balances to patients, with training provided. Prior patient-facing experience and medical billing exposure are valued.

Qualifications

• 1 year of patient/customer service experience required.
• Experience with medical patients and insurance required.
• Medical billing experience preferred.

Responsibilities

• Answer patients inquiries about their statements.
• Explain balance due to patients over the phone.
• Post patient payments to accounts and rebill as needed.

Skills

Patient service

Call center

Medical billing

Job description

Description

• Answer patients inquiries about their patient statements.
• Interpret why the patient has a balance due and explain balance to the patient via the telephone.
• Interact with the billing team to correct claims errors and request rebilling as needed.
• Provide service on behalf of our billing department to medical practice customers as needed.
• Other duties as assigned.

Position Summary

This position is responsible for responding to patient telephone inquiries regarding their financial responsibilities and patient statement balance due, and to collect payments via the phone to post payments to patient accounts in accordance with the practice’s policies. This position is responsible for interpreting how a medical claim was adjudicated by patient’s health insurance and interpreting and explaining to the patient why there is a balance on their account. This position is also responsible for interacting with medical practices. Training will be provided.

Essential Duties/Responsibilities

• Answer patients inquiries about their patient statements.
• Interpret why the patient has a balance due and explain balance to the patient via the telephone.
• Patient payment posting.
• Answer phone calls.
• Generate patient statements.
• Interact with the billing team to correct claims errors and request rebilling as needed.
• Provide service on behalf of our billing department to medical practice customers as needed.
• Other duties as assigned.

Requirements

• 1 year of patient customer service experience required
• Experience with medical patients and insurance required
• Medical billing experience preferred