Patient Account Representative

Ultipro; Lafayette (LA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Ultipro in Lafayette, LA, is seeking a Billing Office specialist to manage patient accounts, answer inquiries, and collect payments. The role requires familiarity with medical insurance types and billing procedures, plus strong accuracy and communication skills.

You will work within a team to ensure timely statements and adjustments while handling hardship requests as needed. Ideal candidates have at least 2 years of customer service experience in a medical office, strong Microsoft Office

Formación

• Knowledge of medical insurance coverage and CPT/ICD-10 codes.
• Familiar with HIPAA and billing regulations.
• Experience with patient billing systems.
• Able to answer questions, collect payments and establish payment plans.

Responsabilidades

• Answer inbound phone calls and emails to Billing Office.
• Address questions about patient accounts, collect payments and set up payment plans.
• Escalate unresolved patient complaints to supervisor/manager.
• Review and adjust accounts, generate statements, process payments and refunds.
• Review requests for financial hardship and obtain required documentation.
• Maintain effective communication with patients and internal teams.
• Report concerns to Revenue Cycle Manager and Supervisor.

Conocimientos

Customer service

Medical billing

Attention to detail

Communication skills

Organizational skills

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

• Responsible for answering inbound phone calls/emails to the Billing Office.
• Responsible for addressing patients' questions regarding their accounts, collect payments, and establish payment plans.
• Escalates patient complaints directly to supervisor or manager if unresolved.
• Duties include (but not limited to)
  • Review and understand patient billing,
  • Adjusting accounts,
  • Generating statements,
  • Processing payments and refunds
• Review and process patient requests for financial hardship.
  • Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers per Company policy.
• Establishes and maintains effective communication and good working relationships with patients/family, and other internal teams for the patient’s benefit.
• Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor
• Other responsibilities and projects as assigned.

Requirements:

• High School Diploma or equivalent
• Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
• Learns and maintains knowledge of current patient database and billing system
• Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
• Knowledge of policies and procedures to accurately answer questions from internal and external customers.
• Utilizes initiative while maintaining set levels of productivity with consistent accuracy.

Experience:

• Minimum of 2 years Customer Service experience required
• Medical office or patient accounts preferred

Skills:

• Superior organizational skills.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Attention to detail and accuracy.
• Effective/professional communication skills (written and oral)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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