Patient Billing Call Center

TRIARQ PRACTICE SERVICES; Royal Oak (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

TRIARQ PRACTICE SERVICES in Royal Oak, MI is seeking a patient billing customer service representative. This role handles inbound calls, explains balances, and assists patients with payment posting and statements.

You will interpret claim adjudication, interact with medical practices, and collaborate with the billing team to resolve errors and rebill as needed. Training will be provided.

Qualifications

• 1 year of patient customer service experience required.
• Experience with medical patients and insurance required.
• Medical billing experience preferred.

Responsibilities

• Answer patients inquiries about their patient statements.
• Interpret why the patient has a balance due and explain balance to the patient via the telephone.
• Patient payment posting.
• Answer phone calls.
• Generate patient statements.
• Interact with the billing team to correct claims errors and request rebilling as needed.
• Provide service on behalf of our billing department to medical practice customers as needed.
• Other duties as assigned.

Skills

Patient service

Phone inquiries

Medical billing

Job description

Description

POSITION SUMMARY

This position is responsible for responding to patient telephone inquiries regarding their financial responsibilities and patient statement balance due, and to collect payments via the phone to post payments to patient accounts in accordance with the practice's policies. This position is responsible for interpreting how a medical claim was adjudicated by patient's health insurance and interpreting and explaining to the patient why there is a balance on their account. This position is also responsible for interacting with medical practices. Training will be provided.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Answer patients inquiries about their patient statements.
• Interpret why the patient has a balance due and explain balance to the patient via the telephone.
• Patient payment posting.
• Answer phone calls.
• Generate patient statements.
• Interact with the billing team to correct claims errors and request rebilling as needed.
• Provide service on behalf of our billing department to medical practice customers as needed.
• Other duties as assigned.

Requirements

• 1 year of patient customer service experience required
• Experience with medical patients and insurance required
• Medical billing experience preferred