Patient Service Rep | PSRs | Days | Full-Time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

The University of Florida Jacksonville Physicians, Inc. is seeking a Billing Specialist to manage patient billing inquiries and follow‑up on insurance matters.

You will verify insurance eligibility, review EOBs, and educate patients on billing processes to ensure accurate account handling. Responsibilities include resolving billing complaints, performing timely follow‑ups, and communicating with clinics, attorneys, and payors.

Qualifications

• 2 years Physician Medical Billing experience, including follow-up – preferred.
• 2 years Customer Service experience – preferred.
• 1 year Microsoft Office (Outlook, Word, Excel) experience – preferred.
• Up to 1 year Written Communication experience – preferred.
• Up to 1 year Epic Medical Billing software experience – preferred.

Responsibilities

• Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities.
• Facilitate resolution of patient complaints regarding billing. Communicate key issues to other department management personnel as needed.
• Send timely follow‑up communication to ensure necessary actions are completed.
• Verify insurance eligibility, load payor plans if not past timely filing, and file claims for payment.
• Review and interpret electronic remits and EOBs to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR.
• Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested.
• Review attorney requests for HIPAA compliance and provide requested billing records.
• Assist patients in meeting their Medicaid share of cost and file claims if eligibility has been updated.
• Review and correct self‑pay discounts or package pricing discounts when needed.
• Review and facilitate the processing of insurance and patient credits for refund.

Skills

Billing follow-up

Customer service

Written communication

Education

High School Diploma or GED

Tools

Epic Medical Billing

Microsoft Office

Job description

Overview

Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, and make any needed corrections to the account.

Responsibilities

• Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities.
• Facilitate resolution of patient complaints regarding billing. Communicate key issues to other department management personnel as needed.
• Send timely follow‑up communication to ensure necessary actions are completed.
• Verify insurance eligibility, load payor plans if not past timely filing, and file claims for payment.
• Review and interpret electronic remits and EOBs to verify the account balances are correct. Make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR.
• Make outbound calls and send letters to patients regarding the status or resolution of their billing issue. Provide patients with billing and payment records when requested.
• Review attorney requests for HIPAA compliance and provide requested billing records.
• Assist patients in meeting their Medicaid share of cost and file claims if eligibility has been updated.
• Review and correct self‑pay discounts or package pricing discounts when needed.
• Review and facilitate the processing of insurance and patient credits for refund.

Qualifications

• 2 years Physician Medical Billing experience, including follow‑up – preferred.
• 2 years Customer Service experience – preferred.
• 1 year Microsoft Office (Outlook, Word, Excel) experience – preferred.
• Up to 1 year Written Communication experience – preferred.
• Up to 1 year Epic Medical Billing software experience – preferred.

Education

High School Diploma or GED equivalent required.

Additional Duties

Additional duties as assigned may vary.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE.