Patient Billing & Accounts Specialist

South Central Regional Medical Center; Laurel (MS); On-site; USD 36,000 - 52,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Patient Account Specialist to support the SCH Business Office. The role focuses on self-pay follow-up, payment posting, account resolution, and accurate billing to ensure positive patient experiences.

You will assist patients with billing questions, post payments and adjustments, maintain detailed documentation, and coordinate with internal departments to resolve discrepancies while upholding HIPAA and productivity standards.

Qualifications

• Strong customer service and communication skills.
• Ability to communicate clearly and professionally.
• Ability to work independently and manage priorities.
• Strong attention to detail.
• Proficient computer skills.
• Maintain confidentiality of sensitive information.

Responsibilities

• Provide exceptional customer service and support within the Billing Business Office.
• Assist with self-pay account follow-up, payment posting, and balance verification.
• Research and resolve account discrepancies; document activity in detail.
• Coordinate with internal departments to resolve issues while ensuring HIPAA compliance.
• Maintain productivity and quality standards and assist with special projects as needed.

Skills

Customer service

Communication

Attention to detail

Independent work

Computer skills

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

South Central Regional Medical Center in Laurel, MS is seeking a Patient Account Specialist to support the SCH Business Office. The role focuses on self-pay follow-up, payment posting, account resolution, and accurate billing to ensure positive patient experiences.

You will assist patients with billing questions, post payments and adjustments, maintain detailed documentation, and coordinate with internal departments to resolve discrepancies while upholding HIPAA and productivity standards.