Patient Access & Billing Specialist

101 Southeast Health; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Southeast Health is seeking a patient access specialist to support admissions and revenue cycle activities. You will obtain information for registration, collect billing data, and verify third-party payer coverage, while delivering professional service.

As part of a multidisciplinary team, you will handle inquiries, schedule services, update demographic and billing information, and assist with self-pay workflows. The role emphasizes accuracy, empathy, and compliance with hospital policies.

Qualifications

• High School diploma required.
• Prefer one year of hospital or clinic revenue cycle experience.
• Working knowledge of computers.
• Medical terminology required.

Responsibilities

• Works as part of a multi-disciplinary team to provide answers to inquiries and questions.
• Troubleshoot problems and provide information.
• Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person.
• Provides a variety of support services in connection to the day-to-day operations in a health care environment.
• First and ongoing point of contact for all clients either by phone or in person.
• Provides scheduling or patient enrollment for services.
• Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record.
• Verifies third party payer coverage.
• Collects self-pay balances.
• Schedules patient for planned clinical services.
• Makes referrals for customers to appropriate resources.
• Must be able to consistently stay calm while interacting with clients telephonically or in person.
• Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills.
• Must be flexible with the business needs and report daily with a “can do” approach.
• Provides estimates for clinical services.
• Performs transcription of basic orders in software system for patient account processing.
• Obtains/initiates authorizations for clinical services when required.
• Obtains all required signatures needed for billing and clinical treatment.
• Coordinates assistance and initiates self-pay workflows.
• Responsible for assisting patients with SE Health financial assistance programs.
• Performs all other duties as assigned.

Skills

Basic keyboard/typing

Basic computer skills

Calculator skills

Education

High School diploma

Job description

Southeast Health is seeking a patient access specialist to support admissions and revenue cycle activities. You will obtain information for registration, collect billing data, and verify third-party payer coverage, while delivering professional service.

As part of a multidisciplinary team, you will handle inquiries, schedule services, update demographic and billing information, and assist with self-pay workflows. The role emphasizes accuracy, empathy, and compliance with hospital policies.