Patient Billing & Inquiries Specialist

Universal Health Services, Inc.; Richmond (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health coverage

401(K) with company match

Student loan program

Career development

Pet insurance

Job summary

Universal Health Services, Inc. seeks a Patient Accounts Specialist to support the Atlantic Region Central Billing Office. You will handle first-line inquiries from patients and payers, document interactions, and assist with resolving account issues.

Responsibilities include triaging inquiries, detailing interactions in the accounting system, and collaborating with facilities to ensure timely resolutions while maintaining system knowledge and strong customer service standards.

Qualifications

• High school diploma or equivalent and 1–3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused with strong attention to detail, ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1–3 years healthcare business office experience preferred.

Responsibilities

• Document all inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patients or third party payers with questions about an account or claim.
• Identify root causes and attempt to resolve.
• Document and communicate resolution in the Patient Accounting System.
• Escalate problem accounts to management for assistance and resolution.
• Clearly communicate resolution to responsible parties and guarantors.
• Respond within 24 hours to inquiries requiring research and provide status updates.
• Collaborate with facility and internal departments to investigate and resolve inquiries.
• Maintain working knowledge of the call routing system and patient accounting system.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Universal Health Services, Inc. seeks a Patient Accounts Specialist to support the Atlantic Region Central Billing Office. You will handle first-line inquiries from patients and payers, document interactions, and assist with resolving account issues.

Responsibilities include triaging inquiries, detailing interactions in the accounting system, and collaborating with facilities to ensure timely resolutions while maintaining system knowledge and strong customer service standards.