Patient Benefits Navigator for Coverage & Enrollment

Access Community Health Network; Chicago (IL); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive healthcare coverage

Generous PTO

403(B) retirement plan

Life Insurance

Job summary

A community health organization in Chicago is seeking a Patient Benefit Specialist to assist patients with understanding their insurance options and financial responsibilities. The ideal candidate will have a high school diploma, at least two years of customer service experience, and familiarity with healthcare coverage and financial processes. This role requires excellent communication skills, especially with diverse populations, and proficiency in Microsoft Office. Benefits include tuition reimbursement, comprehensive healthcare coverage, and generous PTO.

Qualifications

• Minimum of two years of customer service experience.
• Prior experience with All Kids and Moms & Babies programs preferred.
• Knowledge of Medicare, Medicaid, and Marketplace insurance regulations preferred.
• Ability to communicate clearly and effectively with diverse patient populations.

Responsibilities

• Conduct benefit orientation and explain financial requirements.
• Perform financial assessment interviews and screen for eligibility.
• Assist with program enrollment based on assessment results.
• Guide patients through the revenue cycle process.

Skills

Customer service experience

Communication with diverse populations

Organizational skills

Bilingual in English and Spanish

Proficiency in Microsoft Office

Education

High school diploma or GED

Tools

Electronic Health Records (EPIC)

Job description

A community health organization in Chicago is seeking a Patient Benefit Specialist to assist patients with understanding their insurance options and financial responsibilities. The ideal candidate will have a high school diploma, at least two years of customer service experience, and familiarity with healthcare coverage and financial processes. This role requires excellent communication skills, especially with diverse populations, and proficiency in Microsoft Office. Benefits include tuition reimbursement, comprehensive healthcare coverage, and generous PTO.