Patient Benefits Navigator

US Oncology Inc.; Chicago (IL); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

401k

HSA

Medical

Dental

Vision

Perks Program (Vitality)

Job summary

US Oncology Inc. is seeking a Patient Benefits Representative in Chicago, IL. This full-time role operates Monday through Friday, with an hourly rate of $22–$26.

The position involves educating patients on insurance coverage, assessing financial need, and supporting eligibility updates within the system. Responsibilities include verifying insurance, coordinating referrals, offering financing options, and assisting with charitable programs to reduce out-of-pocket costs.

Qualifications

• High school diploma or equivalent required.
• Minimum three years patient pre-services coordinator or equivalent.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Knowledge of CPT and HCPCS coding required.
• Clear verbal communication.
• Complete required e-learning within 90 days of occupying position.

Responsibilities

• Verify active insurance coverage, benefits, and pre-authorization requirements prior to patient services.
• Coordinate, track, and secure referrals and primary care authorizations in a timely manner.
• Discuss patients' financial responsibilities and review outstanding balances; present payment options or financial assistance programs.
• Educate patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Ensure patient demographics and insurance data are updated in systems per SOPs.
• Forward information and forms to billing and obtain pre-authorization or referral approval codes.

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

US Oncology Inc. is seeking a Patient Benefits Representative in Chicago, IL. This full-time role operates Monday through Friday, with an hourly rate of $22–$26.

The position involves educating patients on insurance coverage, assessing financial need, and supporting eligibility updates within the system. Responsibilities include verifying insurance, coordinating referrals, offering financing options, and assisting with charitable programs to reduce out-of-pocket costs.