Patient Benefits & Access Specialist

Valeris; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Valeris in the United States is seeking a Benefits Specialist to work with patients, healthcare providers, and insurers to verify benefits, assist with enrollment, and navigate coverage gaps. The role emphasizes compliant, compassionate customer service delivered via phone and web-based channels.

You will use Valeris’ systems to process claims, support program workflows, and help patients access therapy. Ideal candidates will excel in confidentiality, communication, and problem-solving,

Qualifications

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners).
• Clear verbal and written communication skills.
• Ability to handle personal health information with confidentiality.
• Commitment to honesty and integrity.
• Professionalism and a strong sense of proper business and customer service etiquette.
• Accountability for results.
• Ability to plan and prioritize tasks and strong attention to detail.
• Proficient emotional intelligence (ability to recognize emotions and their effects).
• Ability to manage disruptive impulses and handle potentially stressed situations.

Responsibilities

• Benefit Verification: Performing patient level benefits verifications for major medical and pharmacy plans.
• Coordinate prior authorizations per payer guidelines.
• Patient Assistance: Review enrollment forms to assess eligibility and communicate results to patient/provider.
• Assist inbound callers and provide consultative service to help patients access paid therapy.
• Utilize internal platform to complete claims processing and maintain workflows.

Skills

Service minded

Communication skills

Confidentiality

Honesty and integrity

Professionalism

Accountability

Attention to detail

Emotional intelligence

Job description

Valeris in the United States is seeking a Benefits Specialist to work with patients, healthcare providers, and insurers to verify benefits, assist with enrollment, and navigate coverage gaps. The role emphasizes compliant, compassionate customer service delivered via phone and web-based channels.

You will use Valeris’ systems to process claims, support program workflows, and help patients access therapy. Ideal candidates will excel in confidentiality, communication, and problem-solving,