Patient Benefits & Access Navigator

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan with employer贡献

Paid parental leave

Health insurance (medical, dental, and

Job summary

Kodiak Area Native Association (KANA) is seeking a Patient Benefits Coordinator to help patients access care by screening for alternate coverage and assisting with applications in a healthcare setting.

This role requires working knowledge of Medicaid/Medicare and public insurance programs, with focus on accuracy in Cerner, documentation, and timely follow-up. Kodiak, Alaska offers a strong community setting and opportunities for growth.

Qualifications

• High school diploma or GED with 3 years of public-facing office experience.
• Associate’s degree preferred.
• Experience with Medicaid/Medicare and commercial insurance plans required.

Responsibilities

• Screens patients for potential alternate resources including Medicaid, Medicare, VA benefits, Denali Kid Care, T-SHIP, Worker's Compensation, and Fisherman's Fund
• Verifies and updates patient demographic and insurance information in Cerner
• Assists patients with completing applications, gathering required documentation, and ensures timely submission and follow-up through eligibility determination
• Maintains organized tracking systems for patient screenings, application status, and follow-up activities
• Verifies active insurance coverage, identifies third-party payer eligibility, and assists with enrollment as appropriate
• Provides insurance-related problem solving to support patients in obtaining and maintaining coverage (excluding medical authorizations and service pricing)
• Connects patients to KANA and community resources, including housing, financial assistance, and other support programs
• Builds collaborative relationships with internal departments and external agencies to support coordinated, patient-centered care
• Participates in committees and quality improvement initiatives
• Travels to village locations as needed to provide outreach, education, and direct assistance with benefit enrollment and applications

Skills

Customer service

Office experience

Communication skills

HIPAA knowledge

Education

High school diploma or GED

Associate's Degree

Tools

Cerner

Medical billing software

Job description

Kodiak Area Native Association (KANA) is seeking a Patient Benefits Coordinator to help patients access care by screening for alternate coverage and assisting with applications in a healthcare setting.

This role requires working knowledge of Medicaid/Medicare and public insurance programs, with focus on accuracy in Cerner, documentation, and timely follow-up. Kodiak, Alaska offers a strong community setting and opportunities for growth.