Patient Referral Care Navigator

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) employer contribution

Paid parental leave

Medical/dental/vision coverage (80%+)

Life insurance

Loan repayment programs (IHS/NHSC)

Job summary

Kodiak Area Native Association (KANA) seeks a Referred Care Coordinator to support patient referrals and specialty care coordination. You will be the main point of contact for patients, coordinate with providers and vendors, and help patients schedule appointments while guiding them through insurance and travel resources.

Work with care teams to reduce barriers to care, ensure timely follow-ups, and maintain accurate documentation in the EHR.

Qualifications

• High school diploma or GED required.
• Three years of experience in a healthcare, medical office, patient services, or related setting; equivalent combinations considered.
• Knowledge of healthcare operations and patient referral processes preferred.
• Familiarity with Medicaid, Medicare, commercial insurance, and healthcare reimbursement systems preferred.
• HIPAA and privacy regulations knowledge.
• Strong organizational, multitasking, and time-management skills.
• Excellent communication and customer service abilities, including comfort with high-volume calls.
• Experience using electronic health records and database systems preferred.

Responsibilities

• Serve as a primary contact for patients regarding referral appointments and referred care services.
• Coordinate referrals with specialty providers, healthcare facilities, and external vendors.
• Assist patients with scheduling appointments and navigating referred care processes.
• Help connect patients with insurance, benefits, travel, and support resources when appropriate.
• Monitor referral workflows and maintain timely follow-up on pending referrals and appointments.
• Track referral status, appointment completion, and receipt of reports and medical records.
• Communicate with patients, providers, and external healthcare organizations to ensure continuity of care.
• Identify and address barriers that may prevent patients from completing appointments or receiving services.
• Support administrative processes related to lab, imaging, and specialty care results.
• Maintain accurate documentation within the EHR and referral management systems.
• Prepare patient correspondence and provide exceptional customer service throughout the referral process.

Skills

Customer service

Communication

Organization

Time management

Phone etiquette

Education

High school diploma or GED

Tools

Electronic health records (EHR) systems

Job description

Kodiak Area Native Association (KANA) seeks a Referred Care Coordinator to support patient referrals and specialty care coordination. You will be the main point of contact for patients, coordinate with providers and vendors, and help patients schedule appointments while guiding them through insurance and travel resources.

Work with care teams to reduce barriers to care, ensure timely follow-ups, and maintain accurate documentation in the EHR.