Patient Access & Scheduling Specialist I

Kodiak Area Native Association; Kodiak (AK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) retirement plan with employer 7

Employer-paid medical, dental, and视

AD&D, short-term and long-term disable

Paid time off and holidays

Free gym membership

Tuition assistance

Leadership development

Loan repayment programs

Housing assistance (relocation)

Job summary

Kodiak Area Native Association (KANA) is seeking a Scheduling and Registration Specialist I in Kodiak, Alaska. You will welcome patients, register demographics, verify insurance, collect payments, and schedule appointments across clinic services to ensure smooth access to care.

The role emphasizes strong customer service, accuracy in data entry, HIPAA compliance, and effective collaboration with care teams. On-site work supports community health initiatives and local residents.

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• Minimum one year of experience in a healthcare clinic, medical office, customer service, or administrative support role
• Experience with patient registration, appointment scheduling, medical billing, or insurance verification preferred
• Knowledge of medical terminology and electronic health records preferred
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
• Proficiency with Microsoft Office applications and general computer systems
• Strong data entry skills with a high degree of accuracy and attention to detail

Responsibilities

• Greet patients, families, and visitors in a professional, courteous, and welcoming manner
• Register patients and verify demographic, financial, and insurance information for accuracy
• Collect and record patient identification and insurance documentation in the electronic health record
• Receive point-of-service payments and provide information regarding payment options and financial assistance resources
• Schedule patient appointments and assist with appointment coordination across clinic services
• Answer incoming calls, assist callers, route messages, and provide exceptional customer service both in person and over the phone
• Maintain accurate patient records and update demographic and insurance information as needed
• Complete assigned electronic worklists related to patient registration, insurance verification, and medical information
• Explain and process Release of Information (ROI) requests and coordinate documentation with Health Information Management staff
• Support clinic operations by maintaining front office supplies and assisting with administrative duties
• Ensure compliance with patient privacy, confidentiality, and HIPAA requirements at all times
• Collaborate with providers, care teams, and support staff to ensure patients are prepared for services and appointments

Skills

Customer service

Registration & scheduling

HIPAA compliance

Multitasking

Data entry accuracy

Microsoft Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic Health Records (EHR)

Microsoft Office applications

Job description

Kodiak Area Native Association (KANA) is seeking a Scheduling and Registration Specialist I in Kodiak, Alaska. You will welcome patients, register demographics, verify insurance, collect payments, and schedule appointments across clinic services to ensure smooth access to care.

The role emphasizes strong customer service, accuracy in data entry, HIPAA compliance, and effective collaboration with care teams. On-site work supports community health initiatives and local residents.