Referred Care Coordinator

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) employer contribution

Paid parental leave

Medical/dental/vision coverage (80%+)

Life insurance

Loan repayment programs (IHS/NHSC)

Job summary

Kodiak Area Native Association (KANA) seeks a Referred Care Coordinator to support patient referrals and specialty care coordination. You will be the main point of contact for patients, coordinate with providers and vendors, and help patients schedule appointments while guiding them through insurance and travel resources.

Work with care teams to reduce barriers to care, ensure timely follow-ups, and maintain accurate documentation in the EHR.

Qualifications

• High school diploma or GED required.
• Three years of experience in a healthcare, medical office, patient services, or related setting; equivalent combinations considered.
• Knowledge of healthcare operations and patient referral processes preferred.
• Familiarity with Medicaid, Medicare, commercial insurance, and healthcare reimbursement systems preferred.
• HIPAA and privacy regulations knowledge.
• Strong organizational, multitasking, and time-management skills.
• Excellent communication and customer service abilities, including comfort with high-volume calls.
• Experience using electronic health records and database systems preferred.

Responsibilities

• Serve as a primary contact for patients regarding referral appointments and referred care services.
• Coordinate referrals with specialty providers, healthcare facilities, and external vendors.
• Assist patients with scheduling appointments and navigating referred care processes.
• Help connect patients with insurance, benefits, travel, and support resources when appropriate.
• Monitor referral workflows and maintain timely follow-up on pending referrals and appointments.
• Track referral status, appointment completion, and receipt of reports and medical records.
• Communicate with patients, providers, and external healthcare organizations to ensure continuity of care.
• Identify and address barriers that may prevent patients from completing appointments or receiving services.
• Support administrative processes related to lab, imaging, and specialty care results.
• Maintain accurate documentation within the EHR and referral management systems.
• Prepare patient correspondence and provide exceptional customer service throughout the referral process.

Skills

Customer service

Communication

Organization

Time management

Phone etiquette

Education

High school diploma or GED

Tools

Electronic health records (EHR) systems

Job description

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth.

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Leadership development and internal advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The Referred Care Coordinator provides comprehensive support for patient referrals and specialty care coordination. This role serves as a primary point of contact for patients navigating referred care services, helping ensure appointments, referrals, records, and follow-up care are coordinated efficiently and accurately.

The Referred Care Coordinator works closely with patients, providers, care teams, referral vendors, and community partners to reduce barriers to care and support positive patient outcomes.

Key Responsibilities

• Serve as a primary contact for patients regarding referral appointments and referred care services
• Coordinate referrals with specialty providers, healthcare facilities, and external vendors
• Assist patients with scheduling appointments and navigating referred care processes
• Help connect patients with insurance, benefits, travel, and support resources when appropriate
• Monitor referral workflows and maintain timely follow-up on pending referrals and appointments
• Track referral status, appointment completion, and receipt of consultation reports and medical records
• Communicate with patients, providers, and external healthcare organizations to ensure continuity of care
• Identify and address barriers that may prevent patients from completing appointments or receiving recommended services
• Support administrative processes related to laboratory, imaging, and specialty care results
• Maintain accurate documentation within the electronic health record and referral management systems
• Prepare patient correspondence and provide exceptional customer service throughout the referral process

Qualifications

• High school diploma or GED required
• Three years of experience working with the public in a healthcare, medical office, patient services, or related setting; equivalent combinations of education and experience considered
• Knowledge of healthcare operations, patient referral processes, and medical office practices preferred
• Familiarity with Medicaid, Medicare, commercial insurance, and healthcare reimbursement systems preferred
• Knowledge of HIPAA and healthcare privacy regulations
• Strong organizational, multitasking, and time-management skills
• Excellent communication and customer service abilities, including comfort with high-volume telephone communication
• Experience using electronic health records and database systems preferred
• Ability to prioritize competing responsibilities in a fast-paced healthcare environment

Work Schedule

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Our Values

KANA’s work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.

Life In Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska’s unique coastal lifestyle, outdoor recreation, and close-knit community.