Patient Benefit Coordinator

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan with employer贡献

Paid parental leave

Health insurance (medical, dental, and

Job summary

Kodiak Area Native Association (KANA) is seeking a Patient Benefits Coordinator to help patients access care by screening for alternate coverage and assisting with applications in a healthcare setting.

This role requires working knowledge of Medicaid/Medicare and public insurance programs, with focus on accuracy in Cerner, documentation, and timely follow-up. Kodiak, Alaska offers a strong community setting and opportunities for growth.

Qualifications

• High school diploma or GED with 3 years of public-facing office experience.
• Associate’s degree preferred.
• Experience with Medicaid/Medicare and commercial insurance plans required.

Responsibilities

• Screens patients for potential alternate resources including Medicaid, Medicare, VA benefits, Denali Kid Care, T-SHIP, Worker's Compensation, and Fisherman's Fund
• Verifies and updates patient demographic and insurance information in Cerner
• Assists patients with completing applications, gathering required documentation, and ensures timely submission and follow-up through eligibility determination
• Maintains organized tracking systems for patient screenings, application status, and follow-up activities
• Verifies active insurance coverage, identifies third-party payer eligibility, and assists with enrollment as appropriate
• Provides insurance-related problem solving to support patients in obtaining and maintaining coverage (excluding medical authorizations and service pricing)
• Connects patients to KANA and community resources, including housing, financial assistance, and other support programs
• Builds collaborative relationships with internal departments and external agencies to support coordinated, patient-centered care
• Participates in committees and quality improvement initiatives
• Travels to village locations as needed to provide outreach, education, and direct assistance with benefit enrollment and applications

Skills

Customer service

Office experience

Communication skills

HIPAA knowledge

Education

High school diploma or GED

Associate's Degree

Tools

Cerner

Medical billing software

Job description

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission-driven team dedicated to meaningful work, community impact, and long-term professional growth.

Benefits & Perks

401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution

Paid Parental Leave

80% employer-paid medical, dental, and vision coverage

Access to 20+ medical plan options through federal OPM benefits

Employer-paid life insurance at 2.5x annual salary

AD&D, short-term, and long-term disability coverage

Generous paid time off and 13 paid holidays

Free gym membership to the KANA Wellness Center

Employee Assistance Program (EAP)

Tuition assistance and reimbursement programs

Leadership development and internal advancement opportunities

Eligibility for IHS and NHSC loan repayment programs (role dependent)

Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The Patient Benefits Coordinator screens patients for eligibility for alternate coverage and assistance programs to support access to care and continuity of services. This role assists patients with applications, documentation, and follow-up to ensure timely enrollment and compliance with insurance requirements. The coordinator serves as a key resource for navigating insurance options and community programs while supporting organizational and regulatory standards in a healthcare setting.

Key Responsibilities

Supports the organization's mission, goals, quality standards, and patient-centered medical home philosophy

Demonstrates KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all work activities

Upholds KANA's Code of Ethics by conducting professional activities with integrity, fairness, and respect

Screens patients for potential alternate resources including Medicare, Medicaid, VA benefits, Denali Kid Care, T-SHIP, Worker's Compensation, and Fisherman's Fund

Verifies and updates patient demographic and insurance information in Cerner

Assists patients with completing applications, gathering required documentation, and ensures timely submission and follow-up through eligibility determination

Maintains organized tracking systems for patient screenings, application status, and follow-up activities

Verifies active insurance coverage, identifies third-party payer eligibility, and assists with enrollment as appropriate

Provides insurance-related problem solving to support patients in obtaining and maintaining coverage (excluding medical authorizations and service pricing)

Connects patients to KANA and community resources, including housing, financial assistance, and other support programs

Builds collaborative relationships with internal departments and external agencies to support coordinated, patient-centered care

Participates in committees and quality improvement initiatives

Travels to village locations as needed to provide outreach, education, and direct assistance with benefit enrollment and applications

Qualifications

High school diploma or general education degree (GED) and three years of experience working with the public in an office setting; or an equivalent combination of education and experience

Associate's Degree in a related field preferred

One year of experience working with Medicaid, Medicare, and commercial insurance plans required

Familiarity with federal, state, and local resources available to meet patient health and social service needs preferred

Knowledge of medical billing procedures, medical terminology, HIPAA, and applicable healthcare regulations required

Work Schedule

KANA's standard work schedule is 37.5 working hours per week, typically consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (total of 8.5 hours on site per day).

Our Values

KANA's work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek team members who demonstrate these values in how they serve patients, collaborate with colleagues, and support the community.

Life In Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska's unique coastal lifestyle, outdoor recreation, and close-knit community.