Patient AR Specialist - Flexible Schedule & Training

Wayfinder RCM; Spokane, Washington (WA, Washington County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Excellent healthcare insurance

401K with employer matching

Generous Holiday/PTO/Sick Time

Flexible schedule

Really cool t-shirts

Job summary

Wayfinder RCM in Spokane, WA is hiring a Patient AR Specialist to help resolve patient balances with accuracy, respect, and persistence. We will train the right person in our systems and billing processes, even if you have not worked in medical billing before.

You will make outbound calls about outstanding balances, explain verified information, and follow up on unresolved balances, while keeping notes for teammates and clients.

Qualifications

• Great interpersonal skills with frustrated customers and the ability to explain next steps clearly.
• Willingness to learn billing processes and systems through training.
• Experience in customer service, collections, or similar roles is welcome.

Responsibilities

• Make outbound calls about outstanding patient balances and explain account information.
• Identify next steps when patients cannot pay immediately.
• Review accounts, track decisions, and follow up on unresolved balances.
• Compare account records and investigate payment or system discrepancies.
• Recognize when accounts need additional review before continuing collections.
• Prepare eligible accounts for referral to collections per procedures.
• Process authorized small-balance adjustments.
• Maintain clear notes and communicate with teammates and clients.

Skills

Phone communication

Attention to detail

Customer service

Discretion/confidentiality

Learning new software

Process adherence

Job description

Wayfinder RCM in Spokane, WA is hiring a Patient AR Specialist to help resolve patient balances with accuracy, respect, and persistence. We will train the right person in our systems and billing processes, even if you have not worked in medical billing before.

You will make outbound calls about outstanding balances, explain verified information, and follow up on unresolved balances, while keeping notes for teammates and clients.