Patient AR Specialist

Wayfinder RCM; Spokane, Washington (WA, Washington County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Excellent healthcare insurance

401K with employer matching

Generous Holiday/PTO/Sick Time

Flexible schedule

Really cool t-shirts

Job summary

Wayfinder RCM in Spokane, WA is hiring a Patient AR Specialist to help resolve patient balances with accuracy, respect, and persistence. We will train the right person in our systems and billing processes, even if you have not worked in medical billing before.

You will make outbound calls about outstanding balances, explain verified information, and follow up on unresolved balances, while keeping notes for teammates and clients.

Qualifications

• Great interpersonal skills with frustrated customers and the ability to explain next steps clearly.
• Willingness to learn billing processes and systems through training.
• Experience in customer service, collections, or similar roles is welcome.

Responsibilities

• Make outbound calls about outstanding patient balances and explain account information.
• Identify next steps when patients cannot pay immediately.
• Review accounts, track decisions, and follow up on unresolved balances.
• Compare account records and investigate payment or system discrepancies.
• Recognize when accounts need additional review before continuing collections.
• Prepare eligible accounts for referral to collections per procedures.
• Process authorized small-balance adjustments.
• Maintain clear notes and communicate with teammates and clients.

Skills

Phone communication

Attention to detail

Customer service

Discretion/confidentiality

Learning new software

Process adherence

Job description

Good with People and Details?

You know how to stay steady when a customer is frustrated, explain a next step clearly, and follow through after the conversation ends. Those skills can make you excellent at patient accounts receivable-even if you have never worked in medical billing. Wayfinder RCM helps healthcare practices manage the work of getting paid. We're hiring a Patient AR Specialist to help resolve patient balances with accuracy, respect, and persistence. We will train the right person in our systems and billing processes.

What You'll Do

• Make outbound calls about outstanding patient balances, explain verified account information, and ask for payment respectfully.
• Help identify appropriate next steps when a patient has questions or cannot pay immediately.
• Review account lists, track client decisions, and follow up on unresolved balances.
• Compare account records and investigate payment or system discrepancies.
• Recognize when an account needs additional review before collection activity continues.
• Prepare eligible accounts for referral to a collections agency, following required approvals and procedures.
• Process authorized small-balance adjustments.
• Keep clear notes and communicate with teammates and clients.

What Will Help You Succeed

• You are comfortable initiating phone calls and discussing money. You can be kind and direct in the same conversation.
• You notice details, keep useful notes, and follow a process while recognizing when something needs a second look. You can learn new software, protect confidential information, and use feedback to improve.
• Experience in demanding retail, banking, hospitality, customer service, collections, or another role involving difficult conversations is especially welcome.
• Tell us what you have handled. The title on your resume matters less than the skills behind it.
• No medical billing experience, certification, or college degree is required.

An Honest Picture of the Work

Some people will be frustrated. Some accounts will need investigation. Much of the work involves focused computer time and repeated follow-up. You'll need to ask for payment respectfully, stay organized, and know when to pause and seek guidance. Success includes accurate accounts, appropriate next steps, and respectful patient relationships.

Why Wayfinder?

Our mission is to grow people who grow people. Our values are People First, Courage over Comfort, Authenticity, Innovation, and The Juice is in the Journey. In this role, that means asking questions, learning the work, owning mistakes, and treating people with dignity-even in a difficult conversation.

Benefits

• Excellent healthcare insurance coverage (90% of premium paid for you!)
• 401K with employer matching
• Generous Holiday/PTO/Sick Time benefits
• Flexible schedule and work environment
• Really cool t-shirts

Wayfinder RCM is an equal opportunity employer. To request an accommodation during the hiring process, contact Paris Davis 509.255.3528