Appointment Scheduling Specialist

Aura Health; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Aura Health is seeking a Patient Appointment Services Specialist to independently register patients, verify insurance, and schedule appointments within electronic medical records for a multispecialty practice.

You will gather demographics, confirm eligibility, advise on referrals and deposits, and ensure timely visits. The role requires strong communication, attention to detail, and the ability to multitask across systems, with potential for telework based on location and needs.

Qualifications

• Associate degree (or equivalent) with customer service or scheduling experience.
• High school diploma with relevant experience may suffice.
• Medical Terminology training may be required.

Responsibilities

• Register patients and verify insurance in the EMR.
• Schedule appointments and gather patient demographics.
• Confirm insurance eligibility and collect provider details.

Skills

Communication

Critical thinking

Attention to detail

Computer proficiency

Insurance knowledge

Emotional resilience

Adaptability

Education

Associate degree or equivalent with CS/scheduling experience

High school diploma with experience

Medical Terminology training

Tools

Electronic Medical Records (EMR) systems

Job description

The Patient Appointment Services Specialist is responsible for independently registering patients, verifying insurance, and scheduling appointments within electronic medical records for a complex, multispecialty practice.

Key duties include gathering patient demographics, confirming insurance eligibility, obtaining provider details, and advising patients on referrals, pre-service deposits, and preparation requirements to ensure timely and appropriate visits.

The role involves interacting with patients, physicians, staff, and vendors, interpreting scheduling policies, and managing multiple systems simultaneously.

Accuracy in documentation, reviewing medical records, and empathetically handling patient concerns are critical. The specialist must communicate effectively about scheduling outcomes, triage processes, and timeframes.

Qualifications include an associate degree or equivalent with customer service or scheduling experience, or a high school diploma with additional experience. Medical Terminology training may be required.

Skills necessary are strong communication, critical thinking, attention to detail, computer proficiency, and insurance knowledge. The position demands independent judgment, emotional resilience, and adaptability, with potential for cross-coverage and telework based on location and needs.

Other duties may be assigned as needed.