Patient Appointment Services Specialist

Mayo Career Site UK; Phoenix (AZ); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Mayo Clinic is seeking a Patient Appointment Services Specialist to independently create and schedule appointments within the EMR for a complex multispecialty practice. The role requires gathering patient demographics and provider information to accurately assess the nature of each request and determine the appropriate appointment area.

The specialist will advise patients about co-pays, referrals, and pre-service deposits to ensure timely arrival and preparedness, while collecting guarantor and

Responsibilities

• Create and schedule appointments in the EMR for a multispecialty practice.
• Gather patient demographics and provider information to assess the request and determine scheduling.
• Advise patients regarding co-pays, referrals, and pre-service deposits to ensure timely arrival and preparedness.
• Collect guarantor and insurance details to assess patient eligibility.
• Interact with patients, referring physicians, Mayo providers, allied health staff, and family members.
• Navigate multiple scheduling workflows and manage calls, online requests, and fax requests.

Job description

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical.

This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.