Multispecialty Appointment Concierge

Mayo Career Site UK; Phoenix (AZ); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Mayo Clinic is seeking a Patient Appointment Services Specialist to independently create and schedule appointments within the EMR for a complex multispecialty practice. The role requires gathering patient demographics and provider information to accurately assess the nature of each request and determine the appropriate appointment area.

The specialist will advise patients about co-pays, referrals, and pre-service deposits to ensure timely arrival and preparedness, while collecting guarantor and

Responsibilities

• Create and schedule appointments in the EMR for a multispecialty practice.
• Gather patient demographics and provider information to assess the request and determine scheduling.
• Advise patients regarding co-pays, referrals, and pre-service deposits to ensure timely arrival and preparedness.
• Collect guarantor and insurance details to assess patient eligibility.
• Interact with patients, referring physicians, Mayo providers, allied health staff, and family members.
• Navigate multiple scheduling workflows and manage calls, online requests, and fax requests.

Job description

Mayo Clinic is seeking a Patient Appointment Services Specialist to independently create and schedule appointments within the EMR for a complex multispecialty practice. The role requires gathering patient demographics and provider information to accurately assess the nature of each request and determine the appropriate appointment area.

The specialist will advise patients about co-pays, referrals, and pre-service deposits to ensure timely arrival and preparedness, while collecting guarantor and