Medical Scheduling Specialist

Tenor Health Foundation; Scranton (Lackawanna County); On-site; USD 35,000 - 50,000; Full time

Job summary

Tenor Health Foundation in Scranton is looking for a scheduling specialist to manage patient appointments and optimize provider calendars. The role entails answering high-volume calls, reducing no-shows through reminders, and verifying insurance coverage. Candidates should have a high school diploma, medical knowledge, and proficiency with EHR systems. Strong communication and organizational skills are essential for managing patient inquiries and administrative tasks effectively.

Qualifications

• Experience with Electronic Health Record systems and scheduling software.
• Familiarity with medical terminology and understanding insurance processes.
• Strong verbal and written communication skills for patient interaction.

Responsibilities

• Scheduling, rescheduling, and cancelling appointments efficiently.
• Responding to high-volume phone calls and patient inquiries.
• Proactively confirming patient appointments to reduce no-shows.
• Registering patients and verifying insurance coverage.
• Processing referrals and collecting medical records.

Skills

Technology Proficiency

Medical Knowledge

Communication Skills

Organization

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

scheduling software

Job description

PHYSICIANS HEALTH ALLIANCE SITE: A doctor's office scheduling specialist manages patient appointments, optimizes provider schedules, and verifies patient information, serving as the primary point of contact. Key duties include answering high-volume calls, reducing no-shows via reminders, handling insurance verification, and coordinating referrals to ensure efficient patient flow and administrative accuracy.

Primary Duties and Responsibilities

Appointment Management: Scheduling, rescheduling, and cancelling appointments for new and existing patients while managing provider calendars and maximizing efficiency.

Patient Communication: Responding to high-volume phone calls, emails, and patient portal inquiries professionally.

No-Show Reduction: Proactively calling patients for confirmation and utilizing waiting lists to fill appointment gaps.

Registration and Verification: Registering new patients, updating patient demographics, and verifying insurance coverage and eligibility.

Coordination of Care: Processing referrals, orders, and collecting necessary medical records before visits.

Pre-appointment Instructions: Informing patients of preparation requirements (e.g., fasting, medical records, co-payments).

Core Qualifications & Skills

Technology Proficiency: Experience with Electronic Health Record (EHR) systems and scheduling software.

Medical Knowledge: Familiarity with medical terminology and insurance processes.

Communication Skills: Strong verbal and written skills to deal with patients and medical staff.

Organization: High attention to detail for managing complex calendars.

Education

High school diploma or equivalent, often with 1-2 years of administrative experience.