Patient Access & Scheduling Excellence Manager

Socket.dev; Gainesville (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Socket.dev is seeking a Manager of Scheduling & Pre-Service to oversee centralized scheduling and pre-arrival readiness for hospital and ambulatory services, ensuring accurate appointments, complete pre-registration, work queue management, and proactive patient outreach prior to service date.

This leader partners with clinical operations, revenue cycle, and technology teams to resolve barriers, uphold standard work, and improve day-to-day performance that supports patient access and a consistent

Qualifications

• Bachelor’s degree preferred.
• 3+ years in revenue cycle, patient access, scheduling, or pre-registration in healthcare operations.
• Experience with supervisory or team lead roles is preferred.
• Strong operational communication: team huddles, updates, cross-functional follow-up.

Responsibilities

• Oversee daily operations of centralized scheduling and pre-service.
• Lead team huddles, escalate issues, and communicate updates.
• Collaborate with clinical operations, revenue cycle, and IT to remove barriers and improve handoffs.
• Coach staff, manage productivity and quality, and develop a reliable team.
• Support workflow changes, automation, and digital tools with training and adoption.
• Monitor outcomes and drive continuous improvement across patient access processes.

Skills

Leadership

Team supervision

Operational excellence

Cross-functional communication

Coaching staff

Training and adoption

Problem solving

Education

Bachelor's degree

Tools

EHR scheduling modules

Pre-registration systems

Work queue management tools

Patient communication platforms

Operational reporting tools

Job description

Socket.dev is seeking a Manager of Scheduling & Pre-Service to oversee centralized scheduling and pre-arrival readiness for hospital and ambulatory services, ensuring accurate appointments, complete pre-registration, work queue management, and proactive patient outreach prior to service date.

This leader partners with clinical operations, revenue cycle, and technology teams to resolve barriers, uphold standard work, and improve day-to-day performance that supports patient access and a consistent