Patient Experience & Operations Specialist

Mayo Career Site US; Rochester (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Mayo Clinic is seeking a Service Specialist to act as an ambassador for the practice, handling patient inquiries via phone, web, email and in person. The role includes scheduling, registration, check-in/out, rooming, and front desk duties, while supporting patient needs and building ongoing relationships with Mayo Clinic.

The position may involve participating in an on-call rotation and serving as a resource to patients and guests, escalating concerns when necessary and coordinating with

Responsibilities

• Respond to patient inquiries via telephone, website, email and in person.
• Schedule appointments and manage patient registration.
• Handle check-in/check-out and front desk tasks.
• Assist patients with establishing ongoing relationship with Mayo Clinic.
• Participate in on-call rotation as needed.
• Promote Mayo Clinic services and address patient needs.
• Escalate concerns and coordinate with operations to resolve issues.

Job description

Mayo Clinic is seeking a Service Specialist to act as an ambassador for the practice, handling patient inquiries via phone, web, email and in person. The role includes scheduling, registration, check-in/out, rooming, and front desk duties, while supporting patient needs and building ongoing relationships with Mayo Clinic.

The position may involve participating in an on-call rotation and serving as a resource to patients and guests, escalating concerns when necessary and coordinating with