Patient Appointing Services Lead

Taku Health Services, LLC; Tacoma (WA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Goldbelt seeks a Patient Appointing Services Lead to oversee PAS agents, coordinate workload, ensure service quality, and support management with operational updates. The role focuses on maintaining smooth scheduling processes and adherence to procedures.

Ideal candidates have proven scheduling experience in healthcare, strong organizational skills, and proficiency in Microsoft Office. A high school diploma is required, with a preference for an associate degree and leadership exposure.

Qualifikationen

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Aufgaben

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.

Kenntnisse

Multitasking

Analytical skills

MS Office

Ausbildung

High school diploma or equivalent

Associate's degree

Tools

PAS procedures

Appointment scheduling

Jobbeschreibung

Patient Appointing Services Lead

Job Locations

• US-WA-Tacoma

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Patient Appointing Services (PAS) Lead provides day-to-day operational support and guidance to PAS agents and assists management with workload coordination, quality, and customer service.

Responsibilities

Essential Job Functions:

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• High school diploma or equivalent.
• 2+ years of healthcare scheduling, customer service, or call center experience.
• Demonstrated knowledge of PAS procedures and appointment scheduling.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate's degree
• Prior lead or senior-level experience preferred.

Pay and Benefits

The pay rate for this position is $20.05 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.