Veterinary Customer Care Representative

VCA Animal Hospitals; Stafford (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients, answer phones, schedule and confirm appointments, and help guide pets to exam rooms.

You will present fees, process payments, discuss products and services, and educate clients on basic pet care. The role requires a professional, friendly demeanor and a commitment to top‑quality client service.

Responsibilities

• Greeting visitors and answering telephones
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to clients
• Presenting and explaining fees and processing payments
• Recommending and obtaining products and services including prescriptions
• Educating clients on general pet care and husbandry
• Managing medical records and hospital communications
• Maintaining a neat and clean facility

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com