Patient Ambassador

OSS Health; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision available on 1

Disability, and Life Insurance within

Company-Paid Group Life Insurance, STD

Paid Time Off (PTO)

401(k) plan and profit sharing

Career Advancement Opportunities

Job summary

OSS Health is seeking a friendly, professional Greeter to welcome patients and visitors at the main entrance and guide them to the right care areas. You will support the emergency response dispatcher role and coordinate with the Patient Access team.

Ideal candidates have a high school diploma, strong communication skills, and prior medical reception or customer service experience. Duties include EMR processing, phone operations, and occasional after-hours coverage.

Qualifications

• Must be personable and friendly and able to work as a team member.
• Must work efficiently in a high-volume practice.
• Proficient with computers and telephone systems.
• Excellent verbal and written communication skills.
• Experience in medical reception or customer service preferred.
• Must identify and solve problems and maintain confidentiality.
• Detail-oriented with accurate data entry.

Responsibilities

• Greets patients, family members and visitors at the main entrance.
• Answers incoming calls and transfers as needed.
• Initiates emergency operations and follows hospital policies.
• Knows OSS Health services to direct patients appropriately.
• Receives patient forms and processes electronically via EMR.
• Prints census reports for physician visits and schedules.
• Participates in staff meetings and handles duties as assigned.
• Other duties as assigned.

Skills

Customer service

Communication skills

Telephone etiquette

Team player

Calm under pressure

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Tools

EMR system

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

JOB SUMMARY

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

SCHEDULE

Monday 7am - 5pm, Tuesday - Friday 12:30pm - 5:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Performs miscellaneous clerical duties
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION

• High school diploma or its equivalent preferred.

EXPERIENCE/QUALIFICATIONS

• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must be personable and friendly at all times and able to work as a team member and assist other co-workers. Must have the ability to remain calm in difficult and stressful situations.
• Must have the ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Must have the ability to identify and solve problems that arise.
• Must have knowledge of professional telephone protocol.Must have the ability to work with minimal supervision and respect the need for confidentiality in all duties performed.
• Must be detail-oriented, have accurate data entry skills, and be able to prioritize duties.

BENEFITS INCLUDE

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within 90 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Career Advancement Opportunities