Patient Ambassador

OSS Health; York (AK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Health benefits day one

Disability & life insurance

401(k) with match

Paid time off

Career advancement

Job summary

OSS Health seeks a friendly Greeter to welcome patients and visitors at the facility entrance, directing them to care areas and assisting with appointment check-ins.

The role requires strong customer service skills, calmness under pressure, and proficiency with computer and phone systems. Prior medical reception experience is preferred, and confidentiality is essential in all interactions.

Qualifications

• Must have ability to work efficiently in a high-volume practice.
• Must be personable and friendly and able to work as a team member.
• Must have the ability to effectively use a computer and telephone system.
• Experience in medical, reception or customer service field preferred.
• Must be detail-oriented with accurate data entry and ability to maintain confidentiality.

Responsibilities

• Greets patients, family members and visitors in a professional, courteous, and helpful manner at the main entrance.
• Answers incoming calls and transfers to the correct area.
• Initiates emergency operations per hospital policies and procedures.
• Has knowledge of OSS Health services to direct patients appropriately.
• Receives patient forms, scans and processes electronically in the EMR system.
• Prints census reports for physician visits and schedules; attends staff meetings and other duties as assigned.

Skills

Customer service

Communication skills

Telephone protocol

Teamwork

Calm under pressure

Data entry

Computer skills

Education

High school diploma

Tools

EMR system

Phone system

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star “OSSOME” experience?

JOB SUMMARY:

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

SCHEDULE:

Monday 7am - 5pm, Tuesday - Friday 12:30pm - 5:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Performs miscellaneous clerical duties
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent preferred.

EXPERIENCE/QUALIFICATIONS:

• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must be personable and friendly at all times and able to work as a team member and assist other co-workers. Must have the ability to remain calm in difficult and stressful situations.
• Must have the ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Must have ability to identify and solve problems that arise.
• Must have knowledge of professional telephone protocol.
• Must have the ability to work with minimal supervision and respect the need for confidentiality in all duties performed.
• Must be detail-oriented, have accurate data entry skills, and be able to prioritize duties.

BENEFITS INCLUDE:

• Competitive Wages

• Medical, Dental, Vision available on the first day of employment

• Disability, and Life Insurance within 90 days

• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability

• Paid Time Off (PTO)

• 401(k) plan and profit sharing

• Career Advancement Opportunities