Patient Ambassador

OSS Health; York (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k) plan

Job summary

OSS Health greeter position welcomes patients and visitors at the main entrance, guiding them to the appropriate care areas and marking arrivals for appointments.

In addition, the role handles calls, transfers to departments, and assists with emergency response per hospital policies, contributing to a respectful, efficient patient experience.

Qualifications

• Ability to work efficiently in a high-volume healthcare setting.
• Professional and friendly communication with patients and visitors.
• Strong telephone etiquette and information transfer skills.
• Familiarity with electronic medical record systems is preferred.

Responsibilities

• Greets patients and visitors at main entrance in a courteous manner.
• Guide patients to correct care areas and check in arrivals.
• Answer calls and transfer to appropriate department.
• Respond to emergencies following hospital policies.

Skills

Customer service

Communication skills

Telephone etiquette

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR system

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality,innovationand value. We make every effort to understand and exceed the expectations and needs of our patients.We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offersa great workenvironment, professional development opportunities, meaningful careers, and competitive compensation.

JOB SUMMARY:

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

SCHEDULE:

Monday 7am - 5pm, Tuesday - Friday 12:30pm - 5:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent preferred.

EXPERIENCE/QUALIFICATIONS:

• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must be personable and friendly at all times and able to work as a team member and assist other co-workers. Must have the ability to remain calm in difficult and stressful situations.
• Must have the ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Must be able to identify and solve problems that arise.
• Must have knowledge of professional telephone protocol.
• Must have the ability to work with minimal supervision and respect the need for confidentiality in all duties performed.
• Must be detail-oriented, have accurate data entry skills, and be able to prioritize duties.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within90 days
• Company-PaidGroup Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.