Patient Service Rep.

Olympic Sports & Spine; Olympia (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Olympic Sports & Spine is seeking a Patient Service Rep. for the Olympia Eastside clinic to manage front desk activities, scheduling, insurance verification, and patient communications.

This role emphasizes accuracy, courteous patient interactions, and collaboration with billing and clinical staff. You will handle insurance verifications, maintain charts, and support daily operations while ensuring a positive patient experience and timely information flow.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of experience in a related position preferred.
• Knowledge of insurance verification and computer programs is essential.
• Excellent communication skills and strong organizational ability are required.

Responsibilities

• Answer incoming patient calls and schedule appointments.
• Verify insurance and obtain authorizations as needed.
• Build and maintain patient charts and records.
• Balance patient payments nightly and print reports.
• Maintain daily statistical log sheets and follow up on tasks.
• Coordinate with billing and treating staff to resolve patient matters.
• Communicate via Outlook with OSS staff and referral sources.

Skills

Insurance knowledge

Verification process

Computer programs

Office procedures

Multi-line phone system

Strong communication

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Outlook

Office equipment

Job description

Patient Service Rep. - Olympia Eastside

Olympia Eastside clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers

Patient Service Rep. - Olympia Eastside Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our NEW fast-paced Olympia Eastside clinic. At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support. The schedule is Monday - Friday 9:00 a.m. - 6:00 p.m, for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary Of Duties

Process all activity related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage All Aspects Of High-Volume Patient Scheduling

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.