Continuing Care Representative

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; Los Angeles (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly wage + performance?

Paid training and career development

Health, dental, and vision insurance

Supportive team environment with room

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC in Los Angeles, CA is seeking an Inbound Call Center Representative to be the first point of contact for patients. You will answer questions, schedule appointments, and provide accurate information on procedures and insurance.

You will maintain patient records, adhere to HIPAA, and collaborate with dental staff to ensure smooth patient flow and a welcoming experience. Bilingual Spanish is highly desirable.

Qualifications

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting.
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.
• Bilingual (especially Spanish) is highly desirable.

Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and elevate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Skills

Verbal communication

Active listening

Multitasking

Calm under pressure

Bilingual - Spanish

Education

High school diploma or equivalent

Associate degree (a plus)

Tools

Scheduling software

PMS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Continuing Care Representative

Full-Time Los Angeles, CA, US

Salary Range: $18.00 To $18.00 Hourly

Inbound/Outbound Call Center Representative

Job Type: Full-Time

Reports To: Call Center Supervisor

About Us

We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About the Role

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Key Responsibilities

• Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
• Schedule, confirm, and reschedule dental appointments using practice management software.
• Provide accurate information about dental procedures, insurance coverage, and office policies.
• Handle patient concerns with empathy and elevate complex issues to appropriate departments.
• Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
• Collaborate with dental office staff to ensure smooth patient flow and communication.
• Uphold HIPAA compliance and protect patient confidentiality at all times.

Qualifications

• High school diploma or equivalent; associate degree is a plus.
• Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
• Excellent verbal communication and active listening skills.
• Proficient in using scheduling and PMS software.
• Ability to multitask and remain calm under pressure.
• Bilingual (especially Spanish) is highly desirable.

What We Offer

• Competitive hourly wage + performance incentives
• Paid training and career development opportunities
• Health, dental, and vision insurance (for eligible employees)
• Supportive team environment with room for growth