Patient Advocate Specialist

Gastro Health; Kendall (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great work/life balance

No weekends or evenings – Mon to Fri

Paid holidays and paid time off

Competitive compensation

Benefits package

Tickets at Work discounts

Job summary

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team in Kendall, FL. The role focuses on reviewing patient balances for accurate billing and addressing inquiries from staff and patients related to balances.

You will resolve billing issues, post adjustments, and handle patient communications.

Qualifications

• High school diploma or GED required.
• 1 year of related experience or equivalent education/experience.
• Healthcare environment or healthcare claims experience is a strong plus.
• Previous remote work history is preferred.

Responsibilities

• Review patient balances to ensure accurate billing and address concerns from care center staff or patients.
• Resolve patient billing issues via Smartsheet or patient collections queue; post self-pay adjustments.
• Make and receive patient calls; maintain proper claim collection codes; monitor payment plans; respond to disputes.

Skills

Patient billing

Communication

Phone etiquette

Attention to detail

Education

High school diploma or GED

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

The Patient Advocate Specialist will review patient balances to ensure accurate billing and to address any concerns or questions posed by care center staff or patients relating to those billed balances.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

- Production: Meets Quantity (100%) and Quality Required Benchmark (90% - To be evaluated through audits)

• Able to effectively complete Patient Advocate tasks which include resolve patient billing issues received via Smartsheet or a patient collections queue, posting self-pay adjustments, making and receiving patient phone calls, maintaining proper claim collection codes, monitoring patient payment plans and replying to TSI disputes.

Other

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to, and including, termination of employme

Minimum Requirements

• High school diploma or GED equivalent
• 1 year of related experience, or any combination of education or experience that provides the required knowledge, skills
  and abilities to perform the job.
• Experience in a healthcare environment or a healthcare claims environment is a strong plus.
• Previous remote work history

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!