Patient Advocate & Order Support Specialist (Onsite)

CCS Medical, Inc.; Springfield (NC); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Growth & Development

Job summary

CCS Medical, Inc. is seeking a Patient Advocate Representative I to support patient satisfaction and accurate shipment of orders. This onsite role in Charlotte, NC requires handling new patient files, processing orders, and providing compassionate customer service to patients.

Responsibilities include updating patient demographics, obtaining consents, and guiding patients through benefit details, with focus on accuracy, privacy, and timely service.

Qualifications

• Minimum 6 months of experience in health care insurance verification and order processing.
• Experience in a call center customer service role preferred.
• Ability to navigate multiple systems and Microsoft products.
• Basic knowledge of billing procedures, insurance reimbursement, and payer requirements.
• Strong attention to detail, data entry accuracy, organization, and problem-solving.
• Ability to communicate professionally with patients and internal stakeholders.
• Ability to work evenings or weekends if needed.

Responsibilities

• Process patient orders including demographics, consent, and payment.
• Maintain patient profiles, enrollments, and support basic workflow creation.
• Navigate iPIMS, Parachute Health, email, and other platforms for documentation.
• Obtain, process, and validate required patient consents per privacy standards.
• Monitor and resolve assigned work queues to ensure timely completion.
• Handle inbound/outbound patient service interactions for insurance and services.
• Maintain knowledge of core product lines to support education and orders.
• Build professional relationships with patients, healthcare professionals, and internal teams.
• Abide by policies including Medicare, Medicaid, HIPAA, and private insurance regulations.
• Maintain confidentiality and flexible attendance to meet department needs.

Skills

Insurance verification

Order processing

Customer service

Multi-system navigation

Billing knowledge

Attention to detail

Communication

Confidentiality

Tools

iPIMS

Parachute Health

Microsoft products

Job description

CCS Medical, Inc. is seeking a Patient Advocate Representative I to support patient satisfaction and accurate shipment of orders. This onsite role in Charlotte, NC requires handling new patient files, processing orders, and providing compassionate customer service to patients.

Responsibilities include updating patient demographics, obtaining consents, and guiding patients through benefit details, with focus on accuracy, privacy, and timely service.