Community Health Advocate for Older Adults

Matter Health; Springfield (MA); On-site; USD 61,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

10 paid company holidays

Volunteer days

Job summary

Matter Health is seeking a Patient Advocate & Liaison to serve as the face of our care within older adult communities. Working alongside an NP, you will educate patients about our care model, assist with enrollment, and coordinate follow-up to keep patients engaged in their healthcare journey.

Ideal candidates have experience in community outreach and excellent communication, with a passion for serving underserved populations. A valid driver's license and willingness to travel are required.

Qualifications

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles.
• Passion for serving older adults and underserved communities.
• Outstanding communication and relationship-building skills.
• Comfortable working independently in a field-based environment.
• Strong organization and time management skills.
• Ability to collaborate with clinical and operational teams.
• Valid driver's license and reliable transportation required.
• Experience working with Medicare populations, Salesforce, Athena, or healthcare outreach is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities.
• Serve as the primary community representative for Matter Health.
• Educate prospective patients about Matter Health's care model and available services.
• Support patient outreach, enrollment, scheduling, and ongoing engagement.
• Conduct in-person outreach, phone calls, and community events to connect with patients.
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams.
• Identify barriers to care and connect patients with appropriate community resources.
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement.
• Maintain accurate documentation in Salesforce and Athena.
• Help improve patient retention and overall healthcare access within your assigned communities.

Skills

Community outreach

Patient advocacy

Healthcare experience

Communication

Spanish

Tools

Salesforce

Athena

Job description

Matter Health is seeking a Patient Advocate & Liaison to serve as the face of our care within older adult communities. Working alongside an NP, you will educate patients about our care model, assist with enrollment, and coordinate follow-up to keep patients engaged in their healthcare journey.

Ideal candidates have experience in community outreach and excellent communication, with a passion for serving underserved populations. A valid driver's license and willingness to travel are required.