Patient Advocate & Care Experience Specialist

Sentara Healthcare Inc; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sentara Leigh Hospital in Norfolk, VA, is seeking a full-time Patient Advocate for Day Shift (9 a.m. – 5 p.m.).

The role focuses on representing patients and families, addressing concerns, and promoting quality care through effective communication with staff and external partners. Qualifications include a high school diploma or equivalent, with a preferred bachelor’s degree, and at least two years of customer service experience.

Qualifications

• 2 years of customer service experience.
• Experience resolving conflicts and complex communications.
• Mediation experience preferred.
• Healthcare experience preferred.
• Proficiency in drafting business letters.
• Strong documentation skills.

Responsibilities

• Serve as a direct representative to patients and families with questions or concerns.
• Facilitate quality improvements by maintaining interfaces between internal and external customers.
• Maintain data system of customer issues to identify improvement areas.
• Protect patients' rights and advocate when necessary.
• Provide staff education to improve patient satisfaction.

Skills

Customer service

Conflict resolution

Mediation

Healthcare experience

Drafting business letters

Documentation

Education

High School Diploma or Equivalent

Bachelor's Degree

Tools

Microsoft Office

Job description

Sentara Leigh Hospital in Norfolk, VA, is seeking a full-time Patient Advocate for Day Shift (9 a.m. – 5 p.m.).

The role focuses on representing patients and families, addressing concerns, and promoting quality care through effective communication with staff and external partners. Qualifications include a high school diploma or equivalent, with a preferred bachelor’s degree, and at least two years of customer service experience.